CONTACT US

Feel free to contact us with any questions, comments, or requests. We're anxious to see how we can help! You can reach us via the contact form below, or you can call the office at: 902 880-6897
Totino's Property Services Ltd.
2 Ashberry Court, Upper Tantallon
Nova Scotia B3Z 1N5 Canada
Tel: 902 880.6897   Fax: 902 820.2319  
​office@totinoswindowcleaning.com
www.totinoswindowcleaning.com

FAQ

How do you clean windows?
It is best to use a mild, environmentally-friendly and biodegradable soap that is tough on dirt, grime, grease, and oil, but easy on sills and wood or vinyl frames. 

how will you clean windows that are high?
Interior cleaning of windows that are difficult to access is often a concern, as it means more equipment needs to be brought in — which often worries customers, due to the increased risk to their furnishings and belongings. We use extra caution in such situations. While our technicians always wear booties to protect your floors from any dirt or debris being brought inside, booties are also placed on the feet of the ladder to avoid any scratches or catching the feet in carpet. A bonnet is also placed over the top of the ladder to keep its edges from scratching or otherwise damaging walls and paint.
What forms of payment do you accept?
Most window cleaning companies will accept payment in the form of cash or a check at the time of service. Today, many service providers accept credit cards — something you might look for even if you intend to use a different payment method, as this speaks to the credibility of any business and may indicate viability as well. Ideally, you should be able to pay on the terms that are most convenient for you, the customer. We accept cash, cheque, VISA, MaterCard and American Express.
What does it cost to clean my windows or to pressure wash my home?
Though what most customers want to know is the price, what you should really consider — and what you need to find out from a window cleaning company — is how is the price determined. This will help you make a well-informed decision.
Ultimately the price is determined by what exactly is being purchased, as well as what the service provider is delivering. It’s not just clean windows you’re purchasing — in addition to the labor, the price also includes travel to the property, the peace of mind that comes from having a professionally trained and insured (both liability insurance as well as workers’ compensation insurance) cleaner, and the comfort of having a professional, presentable and trustworthy technician inside your property.
how do i know i can trust your technicians?
A trustworthy company will only hire employees that their customers can depend on. If, for example, you’re having interior residential services performed, you shouldn’t have to wonder if the technician coming into your home — around your children, belongings, and more — has had trouble with the law, or has any ‘recreational’ activities that might cause you concern. You should be able to insist upon — and your window cleaning company should provide — technicians who are well-referenced, have undergone background checks, and are regularly screened for drug use.
what is included in your basic window cleaning service?
Our basic or routine window cleaning service includes:
  • cleaning of the inside and outside of all glass window and door surfaces;
  • basic cleaning of window and door tracks, removing all loose debris, dust and dirt, and dead insects;
  • and cleaning of all screens and borders or frames that are within 3 inches of the window pane.
The basic cleaning will remove dust and dirt, spiderwebs and cobwebs, pollen, bird droppings, and dead insects (and their splatters) from all glass surfaces. Additionally, paint overspray, adhesive residue, and other hard-to-clean particulate can be removed. If your glass has been stained by hard water, mineral deposits, or oxidation, it requires restoration which is not part of a routine cleaning. Both remediation of the cause and repair of the glass is required immediately.